We do our best to meet the needs of our clients; however, there are some things we are unable to do:

• Clean biohazards (blood, mold, bodily fluids)

• Remove high levels of trash/debris

• Clean up pet waste

• Clean inside washer/dryer

• Clean inside dishwashers

• Clean litter boxes

• Clean insects/rodents/rodent droppings

• Clean hard to reach or high areas that are not accessible with our extension duster

• Guarantee the results of blind dusting

• Empty diaper genies, diaper pails

• Wipe delicate glass fixtures

• Use homemade cleaning products

• Move heavy furniture

• Step higher than a 3-step ladder

• Wash walls

• Closets unless performing a move-in/move-out cleaning

• Carpet cleaning

Yes! We supply all of the cleaning products and tools needed to clean your home.

Of course! We pride ourselves on maintaining trusting relationships with our customers. All of our cleaning technicians are interviewed in person and pass a rigorous nationwide background check as the last step of our pre-screening process.

We take debit and credit cards. We do not take cash, checks, Zelle, Venmo or any other forms of payment.

No deposit is required. We hold a card on file, and your card is only charged after the service is completed.

Full payment is due on the day of service. Our cleaning technicians do not process payments. A credit or debit card must be on file at the time of booking, and it will be charged immediately after the completion of the cleaning. If payment is declined, the client must update their payment information before the next scheduled service. Failure to do so will result in a cancellation fee equivalent to 50% of the service cost.

To reschedule, please notify us at least 48 hours prior to your appointment. Rescheduling or cancelling after the 48-hour window will result in a cancellation fee of 50% of the service cost.

No monetary refunds are provided.

You have 24 hours to notify us of any concerns and we will schedule a re-clean.

Cleaning of Charleston cannot be held responsible for damage caused by unstable items such as pictures not hung securely, items with unstable bases, floating shelves, or improperly secured items. The client is responsible for cleaning curio cabinets, figurines, glassware, and items of extreme or sentimental value. Cleaning of Charleston will pay up to $100 per item or the replacement cost with verified value. The client must save the broken item for inspection. Any damage must be reported within 24 hours for review. We are insured and handle claims promptly.